August 5, 2026 at 01:52 AM 2 min readtechevergreen
IIT Delhi Alumni Build Enterprise AI Chat and Voice Agents
IIT Delhi Founders:
In 2019, two final-year Computer Science students at IIT Delhi declined job offers from global technology firms to search for a viable business problem. Nikhil Gupta and Aniket Bajpai identified an opening in enterprise customer service technology.
Enterprise AI Shift:
Traditional customer service chatbots previously relied on rigid rule-based scripts that frequently frustrated consumers. The founders shifted focus toward developing advanced conversational and voice agents capable of handling complex interactions.
Market Growth:
The company, LimeChat, now builds world-class AI agents for customer experience management. This reflects the expanding footprint of Indian deep-tech startups addressing global enterprise communication challenges.
Pulse Intelligence
Context & ImpactContext & Background
- Two Computer Science students graduated from IIT Delhi in 2019.
- Early customer service chatbots relied on basic rules that limited effectiveness.
Key Consequences
- Advanced voice and chat agents streamline customer support workflows for global brands.
- Indian deep-tech startups gain increased traction in enterprise artificial intelligence markets.
Market & Economic Impact
No direct market impact.
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