FSSAI Issues Nine Notices To Swiggy Instamart Over Safety Violations

The Food Safety and Standards Authority of India (FSSAI) has issued nine formal notices to the quick-commerce platform Swiggy Instamart. These notices follow an influx of consumer complaints alleging the delivery of expired, spoiled, and contaminated food products. The regulator has cited violations under the Food Safety and Standards Act, 2006, and has directed the company to submit a comprehensive compliance report explaining these lapses in food safety and quality management.

The regulatory scrutiny extends beyond simple product quality, touching upon concerns regarding incorrect or invalid FSSAI license numbers and discrepancies in listed entity names. Furthermore, the FSSAI flagged inadequate consumer grievance redressal, where customers were offered basic refunds instead of meaningful systemic actions for food safety incidents. The regulator has requested detailed documentation on inventory management, hygiene practices, and internal controls used across the platform's supply chain.

Swiggy Instamart must now provide a corrective and preventive action (CAPA) report and a root-cause analysis for each incident. The platform must also clarify its quality monitoring processes and onboarding verification for vendors. Failure to provide a sufficient explanation within the stipulated period could trigger legal proceedings under existing food safety statutes. The incident underscores the mounting regulatory pressure on quick-commerce entities to maintain strict safety standards as they expand their reach into essential food delivery services.