Consumer Rights Commission Fines Hero Electric For Faulty Scooter

The Kolkata District Consumer Redressal Commission has held Hero Electric Vehicles liable for deficiency in service regarding a customer's complaint about faulty lithium-ion batteries. The commission ordered the company to replace the defective parts and pay a total of Rs 20,000 in compensation and litigation costs, highlighting the company's failure to provide replacements during the warranty period.

The order underscores the legal obligations of EV manufacturers under the Consumer Protection Act, 2019, when dealing with defective components. The bench, presided over by Manoj Kumar Rai, noted that the company neglected its warranty commitments despite evidence of defects in the scooter's battery packs provided by the consumer who had maintained the vehicle as per service guidelines.

This ruling serves as a warning to automotive manufacturers about the importance of prompt service and warranty compliance for electric vehicles. As EV adoption increases across India, the commission's decision reinforces the necessity for transparent after-sales support and efficient grievance redressal mechanisms to maintain consumer trust in the growing electric mobility market.