Experts Call for Strengthening Odisha Electricity Ombudsman Independence in 2026 Draft

The Odisha Electricity Regulatory Commission (OERC) has introduced the Draft OERC (Grievance Redressal Forum and Ombudsman) Regulations, 2026, aimed at modernizing dispute resolution in the state’s electricity sector. While the draft includes positive reforms like camp courts and online filing, experts highlight fundamental structural weaknesses regarding the institutional independence of the Ombudsman. The proposed model makes the adjudicating body financially and operationally dependent on distribution licensees, raising concerns about potential regulatory capture and public confidence.

Critics argue that requiring distribution companies to provide office space, infrastructure, and staff for the very forum that handles consumer complaints against them creates an inherent conflict of interest. Effective regulatory governance requires that a watchdog maintain autonomy from the entities it regulates. Currently, the draft is silent on a dedicated budget for the Ombudsman, and the selection process allows significant influence from the licensees, further undermining the appearance of fairness for the average electricity consumer.

Experts suggest a series of reforms to ensure the Ombudsman functions as a credible, independent body. These include the establishment of a Consumer Grievance Redressal Corpus Fund (CGRCF) financed by the state government and all stakeholders to ensure financial autonomy. Additionally, there is a call for an open selection process managed entirely by the Commission, aided by an independent search-cum-selection committee. Adopting a market-driven compensation framework to attract highly qualified professionals is also urged to improve the quality of dispute resolution within Odisha's utility sector.