ESIC Launches Online Patient Feedback System; AIIMS Bathinda Shifts to Holistic Care

In a significant move to improve healthcare delivery, the Employees' State Insurance Corporation (ESIC), under the Ministry of Labour & Employment, launched a Centralized Online Patient Feedback System on June 4, 2026. This digital platform is now active across all ESIC hospitals and dispensaries nationwide, enabling insured persons and beneficiaries to provide direct feedback, report concerns, and offer suggestions. Concurrently, Union Health Minister Shri J.P. Nadda, speaking at the 2nd Convocation Ceremony of AIIMS Bathinda on June 2, 2026, highlighted India's strategic shift from a purely curative healthcare model to a comprehensive framework. This new approach integrates preventive, promotive, rehabilitative, palliative, and geriatric care, aiming for a more holistic patient experience.

The ESIC feedback system is crucial for fostering transparency and accountability within public healthcare institutions. By directly engaging patients, ESIC can identify areas for improvement, address grievances promptly, and tailor services to meet beneficiary needs more effectively. This patient-centric approach is vital for building trust and enhancing the overall quality of care. Similarly, the shift towards a comprehensive healthcare framework, as championed by AIIMS Bathinda, recognizes that health extends beyond treating illness. It emphasizes proactive measures to prevent disease, promote well-being, and provide continuous care across all life stages, including specialized attention for the elderly and those requiring palliative support. This broader perspective is essential for tackling India's evolving health challenges and improving public health outcomes.

The implementation of such digital feedback mechanisms and the adoption of holistic care models are pivotal for the future of India's healthcare system. The ESIC system will generate valuable data for policy adjustments and operational improvements, ensuring that healthcare services are responsive to public demand. The expansion of comprehensive care, supported by initiatives like the 1.82 lakh Ayushman Arogya Mandirs serving as primary healthcare contact points, will make quality healthcare more accessible and integrated. These developments signify a concerted effort to not only treat diseases but also to nurture overall well-being, ultimately leading to a more robust and patient-friendly healthcare ecosystem across the country.